An exciting opportunity has risen to join our team here at Atech Support. Due to internal growth within the team, we are now seeking a highly motivated and enthusiastic 1st Line Desktop Engineer.

Your Role:

You will be responsible for providing 1st line technical services and technology support remotely to our clients – this position will be well suited to a technical minded individual wishing to utilise and grow their skills and knowledge. The role requires a highly motivated, focused and ambitious individual in this fast-paced environment, to ensure our clients receive exemplary service at all times. This is a fantastic opportunity for an individual at the beginning of their career looking to take the next step and progress with a rapidly growing company.

Duties and Accountabilities:

  • Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution
  • Working as part of a team of 1st and 2nd line engineers ensuring high service availability
  • Manage own ticket queue and monitor incidents to resolution
  • Monitor systems and identify performance issues proactively
  • Work within strict SLA timeframes and manage escalation of incidents within defined timelines
  • Escalate any 2nd or 3rd line tickets in a timely manner, to ensure issues are resolved within the agreed SLA
  • Ensure work is completed in line with KPI targets and personal objectives

What do you need to bring to Atech?

  • 2 years+ experience in a similar role
  • Experience working on an ITIL based Service Desk
  • Solid technical knowledge of current protocols, operating systems, and standards
  • Experience with Office 365
  • Windows 7, Windows 8, Windows 10, Apple OS experience
  • Software and Hardware Troubleshooting skills
  • Excellent troubleshooting skills of standard Microsoft Office suites
  • Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
  • Analytical and problem-solving skills
  • Strong client service; strong interpersonal, organisational and communication skills
  • Excellent communicator – fluent written and spoken English
  • Able to work both independently and as part of a team
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • Able to maintain professional demeanour under stress
  • Microsoft Desktop Support Technician certification is an advantage
  • This role is for a finisher, someone that delivers, is addicted to service and wants to develop in a young and exciting environment.

Location:

  • Nationwide

Atech Support Benefits:

As a valued employee of Atech Support you can expect to receive a company pension, become part of the company bonus scheme, and receive private healthcare.