Our Approach | Atech Support - Technology & IT Support Company

A Partner That’s Always There

With Atech Support, you’ll get a bespoke service throughout your technology journey from the ground up.

From the first day we sit down together to understand your goals, to the time and care we put into supporting your systems long-term – Atech is your trusted partner.

We make it our business to enhance your business using five simple steps:

Understanding

We know technology moves fast. The IT solutions that worked for you in the past may not meet your needs today – let alone in the future. It could be time for a digital transformation. We’ll take time and care to understand your business, how you operate today and where you need to get to.

Advice

Once we have that insight, we’ll put all our effort into devising and proposing a cloud solution that supports your business – and your people – to achieve your goals. There’s a lot of choice out there so we’ll simplify your technology options and work with you to get the right fit.

Implementation

When we’ve agreed an approach, our engineers will implement the solution with maximum speed and minimal fuss. If it involves procuring the correct kit, we can take care of that too. Our clients often comment on our efficiency, speed and attention to detail.

Support

Our work doesn’t stop once your new systems are up and running. We’ll agree a bespoke support Service Level Agreement (SLA) based on your requirements and our Service Addicted support team will always be there for you when you need them.

Repetition

Business never stays still, and nor does technology. We’ll continue to support you through periods of growth, change and expansion – becoming your long-term IT and technology partner. Let’s partner up.

Testimonials

“It became clear that Atech met and exceeded our technical requirements, and their customers spoke very highly of their focus on putting the customer first. We were also impressed by Atech’s attention to detail, previous project experience in the not-for-profit sector and clear understanding of our challenges.”

Emma Bossom

Director of Marketing and Communications – Royal Aeronautical Society

“Atech proved themselves to be a forward-thinking technology partner; We found their engineers to be diligent, confident and well versed in cloud technologies. The team worked with Acturis in an incredibly efficient manner to build a cloud operating platform compatible with the Acturis system in record time.”

Jeff McCracken

Sales and Marketing Director – Acturis

“The migration was seamless from beginning to end and Atech has shown their relentless approach to service and reliability.”

Graeme Lalley

COO – Tasker Insurance Group

“Atech allows us to focus on our bigger IT issues and strategy, rather than getting tangled up in, and frustrated by the day to day problem solving of user needs and issues.

Atech offer much more than just on the spot resolution . We depend on them & consider their team trusted advisors and colleagues rather than just suppliers.”

Tcha Willson

Head of IT – Octopus Investments

BirdLife International went live with the Atech Service Desk in 2013 and since then we’ve seen a dramatic change in the perception of how our customers rate service desk delivery. Customer satisfaction is at the forefront of our strategy and meeting expectation with consistently excellent and dedicated service has hugely influenced our reputation.

Understanding what is needed and delivering over and above the brief is a forte of Atech – they listen, they improve and they deliver – we have a strategic partnership that ensures we don’t let our customers down.

Tony Leggatt

Head of IT Services – Birdlife International

Atech’s commitment, flexibility and strategic approach has supported us in defining and delivering short, medium and long term proposals for managing our platforms and associated services that meet the needs of our users now and in the future.
We have a clear view on the technical and business objectives we need to meet and understand how the IT platform is aligned with the current and future needs of the LTA.

Atech have enabled us to review the current situation whilst managing and improving the day to day requirements with the bigger picture in mind alongside managing and incorporating change.

Sarah Pope

Head of Information Technology – Lawn Tennis Association

Let’s partner up

Now you’ve seen the way we do things, how about we partner up? We’ll get clued up and align your business goals and IT strategy with an excellent Microsoft cloud solution that will see you reach for those stars.

020 3757 7500

hello@atech.cloud